Messages provides direct communication between your pharmacy team and prescribers.
Conversations
Messages are organized by conversation — typically one thread per prescriber. Open a conversation to see the full history and reply.
When to use messages
Common use cases include:
- Clarifying prescription details before compounding
- Notifying a prescriber that an order is ready
- Following up on patient-specific questions
- Coordinating rush or custom requests
Notifications
New messages appear in the Messages sidebar item. Prescribers see corresponding notifications in their portal Messages page.
For patient-specific guidance that should persist across orders, use Pharmacist Notes instead of one-off messages. Notes stay attached to the patient record and surface in the prescriber’s builder.
