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New Prescription is where you submit compounded prescriptions and prescription requests. The page keeps the patient, search, and order open together, in three outlined steps: Select patient, Search Formula, and Order. Select patient holds the patient chip. Choose patient and Change patient open a window where you search for a patient or create one. After a patient is selected, Edit patient opens the same patient form used elsewhere, including name, date of birth, phone, address, and allergies. Saving updates that patient on the current prescription. Change patient still opens the search window. On a screen narrower than 768px, Edit patient and Change patient sit on the next row. At 768px and wider, the chip is one pill with those buttons on the right. Under the formula search, Filter by ingredient, Filter by dosage form, and Filter by category each open a list you can type to search. On a screen narrower than 768px, the three filters stack and each one is full width. At 768px and wider, they stay three equal columns on one row. Choosing a category narrows the formulas the same way the other filters do. Last prescribed and Favorites sit under the search and above the order, and wrap onto the next line. On a screen narrower than 768px, Browse all sits under the search field. At 768px and wider, Browse all sits inside the search field. Click Browse all to open the formula list, and Hide list to collapse it. Until you add a formula, the order reads Pick a formula above to add it to this order. Adding a medication, editing one, and the final review open in windows. On a phone those windows fill the screen. In the add window, Cancel and Add to Order stay pinned while the form scrolls. In Edit details, Cancel and Done stay pinned the same way. Back to order and the send button stay pinned at the bottom of the review. After a successful send, the confirmation stays in that window. Click OK, or wait 5 seconds, to return to a blank page. Click Review to open the review. That button does not send the prescription.

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Catalog signals

Each compound in the catalog may show:
  • In stock or Made to order — availability at the compound level
  • Expected turnaround — resolved lead time for the compound or selected strength
  • Doctor pay $X.XX — when your pharmacy enables doctor pay for that formula, category, and your account
  • Prescription request · Schedule — controlled substance that requires a prescription request instead of an e-prescription
Unavailable or backordered strengths are disabled. When lead time varies by strength, OttoRx warns you before you add the item to your order. You see a formula’s Display name when your pharmacy has set one, and the formula name otherwise.

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Submit a prescription

1

Select a patient

Click Choose patient. Search by name, date of birth, or phone. Search covers patients at this pharmacy — not only people you have prescribed for before. Choose a match or click Add new patient. Review allergies and details before you continue.
2

Add formulas

Use Last prescribed or Favorites, or type in Search formulas from . Each word you type must appear somewhere in the display name, formula name, dosage form, or ingredients. Word order does not matter, and the words do not have to sit next to each other. A single word still matches that text. Open a formula, then set quantity, days, and refills in one row above the ingredients. Each ingredient is full width. Click Add to Order. The add window uses the same layout as Edit details.
3

Review the order

Click Review. Each line lists quantity with its unit, days supply, refills, and directions. Each medication shows Delivery turnaround at every screen size. The value is the turnaround already on that line, such as Next day. A line with no delivery selection says No delivery selected. When two formulas have different times, each keeps its own.
4

Send

Click Send E-Prescription — X.XX∗∗forstandardcompounds,or∗∗SendPrescriptionRequest—X.XX** for standard compounds, or **Send Prescription Request — X.XX for Schedule II–V controlled substances. One alert sits directly above the button, including a missing patient or clinic address.

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Quantity, days, and refills

Quantity, days, and refills accept only numbers. Quantity can include a decimal and shows its unit. Days and refills are whole numbers. OttoRx rejects negatives and text. If quantity, strength, days supply, or refills is zero or empty, OttoRx asks you to Go back and fix or Continue anyway. A refill of 1 or another positive number skips that confirmation. Strength fields accept decimals.

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Directions

Default Pharmacy Instructions come from the formula. Your pharmacy sets amount, method, site or route, and frequency. You do not set those. Add custom instructions is how you write instructions for the line. When that box has text, Default Pharmacy Instructions is hidden and your text is what will be sent. The heading changes to Instructions that will be sent. If you open custom instructions and leave them empty, Add to Order and Edit details warn you. Fill them in, or cancel custom instructions to keep the pharmacy default. OttoRx does not send an empty override. Cancel on that section restores the pharmacy default. OttoRx sends the custom text on the prescription, the PDF, email, and any later renewal. Add note for the pharmacy adds an optional note on that line, separate from the directions.

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Edit, remove, and recent prescriptions

Edit details opens the formula window. Press Esc or click outside to keep your edits. Only Cancel undoes them. If you cancel by mistake, click Undo on the Edits canceled toast. The trash icon on the line removes that formula from the order. A favorite star sits on each formula in the search list, and again on the confirmation. Recent Rx copies strength, quantity, days supply, refills, the pharmacy note, and custom instructions from a previous line. It does not change amount, method, site or route, or frequency. The Recent prescription applied toast lists what changed, and Undo restores the line.

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Allergies

Allergy match appears on the order line as soon as you add a medication that conflicts with the patient’s allergies. Review shows Matches patient allergy. OttoRx asks you to confirm that match once, when you send.

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Prescription requests (controlled substances)

For Schedule II–V compounds, OttoRx sends a prescription request — not a prescription. You must acknowledge that the pharmacy will call you for a lawful Rx before compounding or dispensing. Your pharmacy receives the request in their queue with a clear banner that it is a prescription request, not a fillable e-prescription. Controlled-substance warnings appear once, at send.

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Renewals

When you click Review & renew from Renewals, the page opens as Review renewal with the patient and line items prefilled from the pharmacy’s request. Adjust details as needed, then send the renewed prescription. Custom instructions replace Default Pharmacy Instructions on that renewal.

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After submission

Your order is saved immediately and appears in your pharmacy’s queue. OttoRx also:
  • Assigns a reference number (RX-YYMMDD-NNNN)
  • Calculates an estimated ready date based on your pharmacy’s turnaround settings
  • Delivers a PDF to your pharmacy via fax and/or SFTP when those channels are configured (delivery runs on the pharmacy side)
The confirmation stays in that window. It names the patient and lists each formula name as a chip with a favorite star. Delivery shows the delivery time the order already calculated, and where it is going (the patient address or the clinic). Click OK to return to a blank New Prescription. The window also closes on its own after 5 seconds. Favoriting a formula keeps it open and starts that countdown again.

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Keyboard shortcuts

The compound catalog supports keyboard navigation — use arrow keys to move through items and Enter to expand or select.
Open Pharmacist Notes to see which patients have unread notes from your pharmacy.