Skip to main content

​
Sign-in URL

Each pharmacy has a dedicated subdomain:
Your pharmacy owner or administrator shares this URL with staff and prescribers. You can also find it on the Branding tab under Settings.

​
Sign in

  1. Open your pharmacy sign-in URL.
  2. Enter your email and password.
  3. Click Sign in.
If your account has access to both the pharmacy admin and prescriber portal, an experience switcher appears after sign-in. Use it to toggle between Admin and Portal.

​
Forgot your password

  1. On the sign-in page, click Forgot password?
  2. Enter your email address and submit the form.
  3. Check your email for a reset link (valid for 24 hours).
  4. Open the link, enter a new password, and sign in.
If you do not receive a reset email, confirm you are using the correct pharmacy subdomain and that your account exists. Contact your pharmacy administrator for prescriber accounts.

​
Session timeout

For security, OttoRx signs you out after a period of inactivity. Your pharmacy configures the timeout duration in Settings. When your session expires, you are redirected to the sign-in page.

​
Account types

Owners invite staff from Team. Prescribers are invited from Prescribers.